Utility Planning and Management

Description

This program provides you with a study of planning and management skills required of utility supervisors and managers. Course material consists of video lectures, lesson quizzes, and lesson projects.

The Utility Planning & Management Certificate Program includes 3 online modules.  Students will receive a certificate upon completing each module as well as an overall certificate after completing all 3 modules.  This program can be combined with the Utility Supervision & Leadership Program to receive a certificate in Effective Utility Management from California State University, Fresno.

This certificate program is made up of the following 3 classes:

• Basic Utility Planning & Management
  • The Regulatory Process
  • Utility Management Competencies
  • Utility Strategic Planning Basics
  • The Continuous Improvement Process
  • Utility Accounting
  • Utility Money Management
  • The Budgeting Process
  • Setting Utility Rates
• Intermediate Utility Planning & Management
  • Operations Management
  • Maintenance Management
  • Privatization
  • Capital Improvement Management
  • Construction Design Process Management
  • Construction Process Management
  • Leveraging Information Technology
• Advanced Utility Planning & Management
  • Introduction: A Balanced Scorecard
  • Training and Communication Planning
  • Developing Your Mission, Values and Vision
  • Mapping Out a Strategy
  • Developing Performance Measures
  • Creating Organizational Alignment
  • Tracking and Reporting Results
  • Sustaining Success