The courses are available for self-paced study for the entire duration of the enrollment term. The enrollment term will be what is noted in the course description, unless otherwise agreed upon. The expiration date will be shown within the student’s account. The standard terms are:
- 182 days for continuing education courses
- 182 days for exam preparation courses
- 182 days for CA specialized training courses and TX Core courses
- 365 days for the Water Treatment and Transmission Technology Certificate program.
After the course expires, extension may be purchased in 30-day increments, for a prorated amount.
Each enrollment authorizes 1 student to access the course. Courses may not be shared with other students.
Enrollment can be canceled without charge and a refund will be issued if the student requests it within 30 days of enrollment and has not accessed more than 10% of the course material.
Instructor support is offered as needed on a “first come, first served” basis during our regular office hours. Our office is open 7 am – 3 pm (PST), Monday – Thursday, and 7 am – 11 pm (PST) on Friday.
Math questions will not be answered over the live chat. For assistance with math questions within the course, an email should be sent to: email@example.com. Emails including math questions will be forwarded to our instructors so they can help.
Questions from the quizzes will be answered only after an attempt was made by the student to answer the question by completing the quiz.
Exam Preparation Risk Free Guarantee
If you don’t pass your state exam after you fully complete the appropriate exam preparation course for the grade level and discipline of that exam, you may choose to either receive a 100% refund of your original enrollment fee for the exam preparation course or reset your enrollment in the course.
If you choose the enrollment reset, all previous progress will be cleared, and the new expiration date on the course will be set to 6 months after your failed exam date.
If you choose to receive a refund, please allow 5-10 business days from the date of your request for that refund to be processed and the payment to return to your card.
To qualify for the guarantee, you must:
- Complete the entire exam preparation course appropriate for the exam you are taking before the test date
- Obtain the certificate of completion with your name on it
- Send us proof of the of the exam failure showing the score, date of the exam, and your name