Advanced Utility Planning & Management


6 month enrollment


This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.

Topics Covered:

  • Introduction: A Balanced Scorecard
  • Training and Communication Planning
  • Developing Your Mission, Values and Vision
  • Mapping Out a Strategy
  • Developing Performance Measures
  • Creating Organizational Alignment
  • Tracking and Reporting Results
  • Sustaining Success