Effective Utility Management

$2,995

This program provides you with a study of supervising and leadership skills required of utility supervisors and managers. Course material consists of video lectures, lesson quizzes, and lesson projects.

Basic Utility Supervision & Leadership

6 month enrollment
This first module covers basic level topics relating to the effective supervision and leadership of water and wastewater utilities

Intermediate Utility Supervision & Leadership

6 month enrollment
This second module covers intermediate level topics relating to the effective supervision and leadership of water and wastewater utilities

Advanced Utility Supervision & Leadership

6 month enrollment
This third module covers advanced level topics relating to the effective supervision and leadership of water and wastewater utilities

Basic Utility Planning & Management

6 month enrollment
This first module covers basic level topics relating to the effective planning and management of water and wastewater utilities

Intermediate Utility Planning & Management

6 month enrollment
This second module covers basic level topics relating to the effective planning and management of water and wastewater utilities

Advanced Utility Planning & Management

6 month enrollment
This third module covers basic level topics relating to the effective planning and management of water and wastewater utilities

Description

This program provides you with a study of leadership and management skills required of utility supervisors and managers. Course material consists of video lectures, lesson quizzes, and lesson projects.

The Effective Utility Management Certificate Program includes 6 online modules.  Students will receive a certificate upon completing each module as well as an overall certificate after completing all 6 modules in Effective Utility Management from California State University, Fresno.

This certificate program is made up of the following 6 classes:

  • Basic Utility Supervision & Leadership
    • Leadership Development
    • Performance Management
    • Leading Change and Transition
    • Leading High-Performance Teams

 

  • Intermediate Utility Supervision & Leadership
    • Leadership and Influence
    • Critical Thinking
    • Creative Problem Solving
    • Coaching and Mentoring

 

  • Advanced Utility Supervision & Leadership
    • Developing New Managers
    • Succession Planning
    • Knowledge Management
    • Train-The-Trainer
    • Developing Emotional Intelligence

 

  • Basic Utility Planning & Management
    • The Regulatory Process
    • Utility Management Competencies
    • Utility Strategic Planning Basics
    • The Continuous Improvement Process
    • Utility Accounting
    • Utility Money Management
    • The Budgeting Process
    • Setting Utility Rates

 

  • Intermediate Utility Planning & Management
    • Operations Management
    • Maintenance Management
    • Privatization
    • Capital Improvement Management
    • Construction Design Process Management
    • Construction Process Management
    • Leveraging Information Technology

 

  • Advanced Utility Planning & Management
    • Introduction: A Balanced Scorecard
    • Training and Communication Planning
    • Developing Your Mission, Values and Vision
    • Mapping Out a Strategy
    • Developing Performance Measures
    • Creating Organizational Alignment
    • Tracking and Reporting Results
    • Sustaining Success