Effective Utility Management

Description

This program provides you with a study of leadership and management skills required of utility supervisors and managers. Course material consists of video lectures, lesson quizzes, and lesson projects.

The Effective Utility Management Certificate Program includes 6 online modules.  Students will receive a certificate upon completing each module as well as an overall certificate after completing all 6 modules in Effective Utility Management from California State University, Fresno.

This certificate program is made up of the following 6 classes:

• Basic Utility Supervision & Leadership
  • Leadership Development
  • Performance Management
  • Leading Change and Transition
  • Leading High-Performance Teams

• Intermediate Utility Supervision & Leadership
  • Leadership and Influence
  • Critical Thinking
  • Creative Problem Solving
  • Coaching and Mentoring

• Advanced Utility Supervision & Leadership
  • Developing New Managers
  • Succession Planning
  • Knowledge Management
  • Train-The-Trainer
  • Developing Emotional Intelligence

• Basic Utility Planning & Management
  • The Regulatory Process
  • Utility Management Competencies
  • Utility Strategic Planning Basics
  • The Continuous Improvement Process
  • Utility Accounting
  • Utility Money Management
  • The Budgeting Process
  • Setting Utility Rates

• Intermediate Utility Planning & Management
  • Operations Management
  • Maintenance Management
  • Privatization
  • Capital Improvement Management
  • Construction Design Process Management
  • Construction Process Management
  • Leveraging Information Technology

• Advanced Utility Planning & Management
  • Introduction: A Balanced Scorecard
  • Training and Communication Planning
  • Developing Your Mission, Values and Vision
  • Mapping Out a Strategy
  • Developing Performance Measures
  • Creating Organizational Alignment
  • Tracking and Reporting Results
  • Sustaining Success