When it comes to making important decisions, always question the answer. In their Harvard Business Review article “The Big Idea: Before You Make That Big Decision,” Daniel Kahneman, Dan Lovallo, and Olivier Sibony offer a Decision Quality Control checklist you can use to do just that.
This 12-question checklist is designed to help leaders discover and neutralize biases in teams’ thinking. These questions help leaders examine whether a team has explored alternatives appropriately, gathered all the right information, and used well-grounded numbers to support its case.
Asking yourself and your team these twelve questions will significantly improve the quality of your decisions. So, the next time you and your team are faced with a big problem requiring a critical decision, consider using this Decision Quality Control checklist. You may be amazed at the results.
American Water College provides online and onsite technical and management training for water and wastewater professionals. Click on the link for more information about our Effective Utility Management training program. Or check out our Classroom Training Schedule for dates and locations of our upcoming events. We also have a complete training library available to your organization. Click here or call us at (661) 874-1655 to find out how you can gain access to this industry specific training for your utility.
